Frequently Asked Questions
Is bed linen and towels included?
Yes, all bed linen, bath towels, hand towels and bath mats are provided but please bring your own beach towels.
Do you provide t-towels?
Yes. We also provide an oven glove and apron.
Are all bills included?
Yes, including WI-FI.
We are staying for two weeks. Do we get a change of linen midway through our holiday?
Yes you do, we also clean the house for you.
What is in our welcome basket?
Cornish produce that may typically include apple juice, biscuits, jam, chocolate, sardines, dipping sauce.
What kitchen facilities are there?
The kitchen has a dishwasher, double oven, microwave and large fridge/freezer. There is a separate utility room with washing machine and dryer.
Do you accept pets?
No, sorry pets are not accepted.
Do you provide a cot and high chair?
No. However, there is a local company which you can rent equipment from. You can find their information on www.rainbowhirestives.co.uk.
Where are the parking spaces?
The four parking spaces are at the front of the house on a brick paved driveway.
Can we smoke in the house?
No, the house is strictly non-smoking.
Do you provide hairdryers?
Yes, each bedroom has a hairdryer.
Where is the nearest supermarket?
There is a Tesco at the top of Pannier Lane only 400 metres away. A Marks and Spencer (which has a food department) is located at the Hayle roundabout on the A30 as you approach St Ives. You can also use Tesco’s delivery service, the house postcode is TR26 2RF. Please note: for a Tesco delivery please ensure it is booked to be delivered after 4pm when you are there to receive it.
Do you have a garden?
Yes, there is an enclosed garden which catches the sun all day.
Can we check-in before 4pm?
Not unless we have texted you to say that the house is ready early.
Do we need to check out by 10am?
Yes, it takes a long time to clean the house so we need to be able to access the house at 10am.
Why do you take a damage deposit?
A damage deposit of £200 is taken in case any extra charges are made. We do not charge for the odd broken glass or cup. However, charges will be made for any damage to the property or its contents, or if any additional cleaning costs are incurred. We ask you to leave the house in a clean and tidy condition.
How do I make a booking?
Please email or telephone first to double check availability. A deposit of one third of your holiday cost is payable to secure a booking or if your holiday commencement date is within two months of your booking then the full payment is required. We accept cheques but prefer BACS payments (internet banking).
When is the balance for my holiday due?
The balance is due two months before your holiday commencement date. We will send you an email to remind you.
Do you email all correspondence?
Yes, but if you would like written confirmation please ask.
What if I need to cancel my holiday?
Please read our terms and conditions for our cancellation policy. We always recommend that you take out holiday cancellation insurance.
